Help
How can we help?
Order problems, refunds, your account and your data — where to reach a person, and what we can sort out for you.
Talk to us
- WhatsApp — message us. Fastest for anything about an order in progress.
- Phone — 0809 119 9001.
- Email — [email protected].
- In person — UL38 Palms Shopping Mall, Ring Road, Ibadan, Oyo State, Nigeria.
Quote your order number and, where the problem is with the food, send a photograph. Never send us your password, a full card number or a one-time code — we will never ask for any of them.
A problem with an order
Missing item, wrong item, food that was not right, a late or never-arrived delivery, or a charge you do not recognise — tell us within 24 hours and we will refund or replace it. What you are entitled to, how fast refunds land, and how to escalate are all set out in Orders, Cancellations & Refunds.
Allergies and ingredients
Ask us before you order, on WhatsApp or by phone, and we will tell you what we can serve you safely. Our kitchens handle nuts, milk, eggs, gluten, soy, fish, shellfish and sesame, so we cannot guarantee any dish is free from traces. Do not rely on Oja AI for this — confirm it with a person.
Your account
- Cannot sign in? Use the code we send to your phone or email on the sign-in screen. If it does not arrive, message us and we will get you back in.
- Wrong details on your account? Update them in Profile, or ask us to correct them.
- Foodster credit — balance and history are in your account. Ask us any time to pay a remaining balance back to your original payment method.
- Notifications — turn order and offer messages on or off in the app, or unsubscribe from any marketing message.
Delete your account or your data
You can close your Foodster account, or have specific data erased without closing it. The steps for both, and exactly what we delete, what we must keep and for how long, are on Delete your account or data.
The short version: in the app go to Profile → Settings → Delete Account, or email [email protected] from the address on your account. We complete it within 30 days and confirm when it is done.
Privacy and legal
Read our Privacy Notice, Cookie Policy and Terms, or browse all our policies. Data-protection requests go to [email protected].
Working with us
Open roles are listed on Careers. Questions about an application you have already sent can go to the same address above.